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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Gabriela De Leon

Gabriela De Leon

September 23, 2024

5  out of  5
rating by Gabriela De Leon
"Maureen Williams is an outstanding agent! She’s always just a call or text away. She’s always doing the most to help out her clients. Highly recommended this agency for your future insurance services."
We responded:
"Thank you so much Gabriela for your kind words. We always try and do the best we can for our customers. I hope that we can always continue on our promise to provide the best customer service. "
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M cal

September 20, 2024

5  out of  5
rating by M cal
"Hand's down best insurance office we have ever worked with. Maureen has taken care of us for years! She and the office are always ready to assist with any request!!!!"
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Susan Rocha

August 17, 2024

1  out of  5
rating by Susan Rocha
"I did not retire. Never did. I know people have not been told the truth. I strongly believe in the truth. Your narcissistic employee always gaslighted me. But you always believed her. And all her lies. Did you really tell her to tell me to leave the bathroom door open so she can make sure I washed my hands? Or was that a lie too ? Telling you I shop at the Goodwill Store was pretty embarassing. But that is her way. Nothing to do with your business? Shows how you run it."
We responded:
"It’s so unfortunate, that an ex employee, that I had to let go over two years ago, has nothing better else to do on a Sunday but leave a 1 star review that has nothing to do with my business but instead her insecurities. "
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Vanessa Franco

July 31, 2024

5  out of  5
rating by Vanessa Franco
"I never write reviews unless the service was over the top and that’s what I’ve always received with their team but Teri goes above and beyond for me every time I’ve called she even saved me a few bucks with her diligence . Thank you for being stellar at what you do !"
We responded:
"Thank you so much Vanessa for your kind words. I am so grateful to have you as a policy holder. We value your business and your feedback!!! Teri is going to love seeing this!! "
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michael auerbach

February 29, 2024

5  out of  5
rating by michael auerbach
"I have been a client of John Lite's State Farm Insurance Agency for 20 years. The reason I have been a client is because the wonderful, friendly service is top notch. I can wholeheartedly recommend them if you are looking for insurance! Big Thumbs up!!"
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Hilda Chamul

October 27, 2023

5  out of  5
rating by Hilda Chamul
"Great services always been a customer for years already and also my young adult kids Your the best Maureen 👌 👍"
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Eddie Conner

October 18, 2023

5  out of  5
rating by Eddie Conner
"The staff at John Lite's office are always professional, kind and thoughtful. I have been with their office a decade and always get my questions answered and feel happily guided through insurance paperwork with their expertise."
We responded:
"We love seeing reviews like this! Thank you for taking the time to share your experience with our office. I have to agree I have a GREAT team and I'm happy to hear they are able to help you with your insurance needs. Thank you for trusting us with your insurance needs, and we are honored to have you as part of our State Farm family! Take care and be safe! ~John Lite and Team"
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Tia Russell

October 16, 2023

5  out of  5
rating by Tia Russell
"I have been a client with this office for about 30 years. Always great customer service on the telephone and follow up."
We responded:
"We appreciate you Tia!! Thank you! "
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Marla Kelly

October 13, 2023

5  out of  5
rating by Marla Kelly
"Maureen Williams at John Lite office in Burbank has tended to my needs for many, many years. She is very accommodating, The BEST !!!!!!!!!!!!!"
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Kim Cespedes

September 25, 2023

5  out of  5
rating by Kim Cespedes
"Thanks Teri Allen for your help in getting me car insurance! Very easy and fast 💨 !!!"
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Susan C

June 16, 2023

5  out of  5
rating by Susan C
"Teri was amazing... got me set up quickly and was knowledgeable, efficient, pleasant and got a great rate."
We responded:
"Thank you so much Susan! "
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Robert Mitchell

May 16, 2023

5  out of  5
rating by Robert Mitchell
"Spoke with Representative (Julie Rivera)who was very Courteous and Professional and supplied me with the very reasonable quote needed for my renters insurance!! Highly recommend speaking with Julie for ANY of your insurance needs as she is very knowledgeable about Insurance requirements!!! Great Job Julie..thanxs much..Also want to give 5 stars to Maureen!! She was also Great!!!..thanxs."
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Luke Floor

August 28, 2022

5  out of  5
rating by Luke Floor
"Just purchased a new life insurance policy and extremely satisfied with the product and service. John took the time to ask questions and understand our needs. We then shopped around and found that the rates with State Farm were the lowest along with the highest product rating. I was completely surprised to discover this as so many competing products were significantly higher and came with conditions and restrictions that State Farm didn't require. Further, they made the whole process quick and convenient with a medical staff member coming to my location for a simple and brief exam. I highly recommend John Lite and the State Farm products he represents."
We responded:
"Thank you very much Luke. It was my please and honor to discuss the importance of having life insurance to Protect your family!!"
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justine rivera

April 25, 2022

5  out of  5
rating by justine rivera
"I always have a great experience John and all his staff. They are always very prompt and helpful when I call in for any questions regarding my auto and life insurance. Some one the best customer service I have received."
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Taya Angelique

April 13, 2022

5  out of  5
rating by Taya Angelique
"Great customer service"
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Elisa Brown

March 18, 2022

5  out of  5
rating by Elisa Brown
"Maureen is a delight to work with. We are a long term client and I am contacted right away if there are any issues with our policy."
We responded:
"Thank you for the wonderful review! Maureen is a fantastic asset to our team and we’re happy to hear she's been able to help you with your insurance needs. We appreciate your trust in us to take care of your insurance policies. Thank you for being a part of our State Farm family and we look forward to continuing our relationship! Take care and be safe! ~John Lite and Team"
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Ryan McCormick

March 3, 2022

5  out of  5
rating by Ryan McCormick
"Over the years Maureen has been amazing. Always quick to respond, friendly and trust worthy. What else can you ask for?"
We responded:
"Thank you for the wonderful review! Maureen is a fantastic asset to our team and we’re happy to hear she's been able to help you with your insurance needs. We appreciate your trust in us to take care of your insurance policies. Thank you for being a part of our State Farm family and we look forward to continuing our relationship! Take care and be safe! ~John Lite and Team"
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Gerald Washington

March 3, 2022

5  out of  5
rating by Gerald Washington
"It’s alway been a pleasure working with this friendly staff. Maureen has always gone the extra mile to make sure I have all the information I need, and all my needs are met. Thank you"
We responded:
"Thank you Gerald for such a great review! Our team works hard to provide an excellent insurance experience. I am lucky to have hard-working team members like Maureen. Thank you for trusting us with your insurance needs! So glad to have you as a part of our State Farm family. Take care and be safe! ~John Lite and Team"
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Celestine Bass

March 3, 2022

5  out of  5
rating by Celestine Bass
"John Lite State Farm has been my insurance choice since 2013. Maureen is absolutely amazing. Her customer service is unmatched! No matter when I call her she is right there. The professionalism of this firm is unparalleled! We are like family."
We responded:
"Thank you for the wonderful review! Maureen is a fantastic asset to our team and we’re happy to hear she's been able to help you with your insurance needs. Thank you for your kind comments. We appreciate your trust in us to take care of your insurance policies. We thank you for being a a part of our State Farm family and look forward to continuing our relationship! Take care and be safe! ~John Lite and Team"
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Brianna Calderon

March 3, 2022

5  out of  5
rating by Brianna Calderon
"Thank you to Maureen who has been patient with me and always quick to give me any information. Also goes above abs beyond to help!"
We responded:
"Hello Brianna, I want to personally thank you for your kind words. I am lucky to have hard-working team members as Maureen who make sure that our customers are able to make the right choices for their coverages. Thank you for trusting us with all of your insurance needs! You are appreciated. Take care and be safe! ~John Lite and Team"
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Shelby Al- Baja

March 2, 2022

5  out of  5
rating by Shelby Al- Baja
"Really great service. Maureen is the real MVP I always can count on her ! She answers all my questions and treats me like a friend :)"
We responded:
"Thank you for such a great review! Our team works hard to provide an excellent insurance experience. I am lucky to have hard-working team members as Maureen who make sure that my customers are able to make the right choices for their coverages. Thank you for trusting us with your insurance needs! Take care and be safe! ~John Lite and Team"
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R. E. Daniels

March 1, 2022

5  out of  5
rating by R. E. Daniels
"We've been working with this office for 10 plus years. Knowledgeable, helpful, thoughtful and kind!"
We responded:
"Thank you for such a great review! Our team works hard to provide an excellent insurance experience. We thank you for being a a part of our State Farm family and look forward to continuing our relationship! Take care and be safe! ~John Lite and Team"
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Angelica Flores

February 28, 2022

5  out of  5
rating by Angelica Flores
"Great customer service. Maureen Williams is the best in her office, she hears you and makes you feel important. And let's not forget the rates are the best."
We responded:
"Thank you for the wonderful review! Maureen is a fantastic asset to our team and we’re happy to hear she's been able to help you with your insurance needs. We thank you for being a a part of our State Farm family and look forward to continuing our relationship! Take care and be safe! ~John Lite and Team"
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Liz White

February 28, 2022

5  out of  5
rating by Liz White
"My mother was a longtime customer and when she was placed into a nursing home and I had to take over her affairs, The John Lite State Farm team was above and beyond helpful,kind and sympathetic to my situation. They continue to do so as I finalize things. I highly recommend them for exceptional customer service. If I move back to Burbank I will definitely be using them myself."
We responded:
"Thank you for the wonderful review and thank you for your kind comments. I am very lucky to have such hard-working team members who go above and beyond for our customers. Our office was very fond of your mother and miss her dearly. We appreciate your trust in us to take care of your mom's insurance needs and we thank you for being a a part of our State Farm family. Take care and be safe! ~John Lite and Team Show less"
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Brian Ends

February 28, 2022

5  out of  5
rating by Brian Ends
"John Lite and his team have been a staple in my family’s protection for multiple years. I had an unfortunate accident and John himself actually came to my house to make sure everything was OK, and to let me know that everything would be handled. From vehicle insurance, to life insurance, to my umbrella policy, I know they have me covered. Great team, and highly recommend!! Thanks guys."
We responded:
"Brian, thank you for taking the time to share your experience! Also thank you for putting your trust in our office to help protect what matters most. It was my pleasure to be there for you when things got tough. Myself and my team appreciate your trust in us to take care of your insurance policies. We thank you for being a a part of our State Farm family and look forward to continuing our relationship! Take care and be safe! ~John Lite and Team Show less"